Calls this week
1,284
▲ 9% vs last week
Sema · Call center
Overview
Answer rate
94%
▲ 2 pts
Avg handle time
3m 42s
▼ 8%
CSAT
4.8
Calls by day
Answered vs missed · this week
- Answered
- Missed
Target 75%
Outcome mix
58%
Resolved
- Resolved
- Follow-up
- Missed
- Voicemail
Top agents
Recent activity
- Campaign "Karibu" completed1,204 of 1,210 reached 2m
- Neema joined shift B 18m
- Queue wait above 60sAuto-scaled to 6 lines 1h
Recording storage
0 GB50 GB
Retention
90 days
Auto-archive
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Latest calls
| Caller | Agent | Outcome | Duration | Time |
|---|---|---|---|---|
| MK+255 754 · Mwanza | Asha | Resolved | 4m 12s | 09:41 |
| JD+255 713 · Dar | Baraka | Follow-up | 2m 03s | 09:38 |
| FN+255 682 · Arusha | Neema | Voicemail | 0m 48s | 09:31 |
| SO+255 745 · Dodoma | Juma | Missed | — | 09:27 |