Calls answered
10,728
↑ 8.4% vs last week
Sema · 17–23 Aug 2026
Sema Analytics
SMS delivered
48,112
↑ 3.1% vs last week
First-call resolution
61.4%
↑ 2.4 pts vs last week
Airtime spend (TZS)
2.41M
↓ 5.2% vs last week
Calls by day
Answered vs resolved on first call · 17–23 Aug
- Answered
- Resolved first call
Service level
On target
92%
Answered in 20s
92%
↑ 1.8 pts vs last week
Queues
Abandon rate3.1%
Avg wait18s
Callbacks queued14
Calls by hour
EAT
One row per week of August. Load peaks between 10:00 and 14:00 on weekdays and eases after 15:00 on Fridays.
Answered by region
Top five regions · this week
Campaign delivery
Reached of targeted · August
Karibu welcome series98%
Lipa kwa Simu reminders94%
Bima ya Afya renewals87%
Mvua alert · Pwani24%
Airtime & credits
Top up soon
72%
SMS credits used
TZS 0TZS 1.2M
Wallet balanceTZS 408,000
Credits left70,000 SMS
Renews1 Sep
Top campaigns
Sema outbound · 1–23 Aug
| Sent | Cost (TZS) | Status | ||
|---|---|---|---|---|
| Bima ya Afya renewals | Voice | 5,120 | 199,700 | Paused |
| Karibu welcome series | SMS | 12,410 | 486,000 | Running |
| Kilimo Bora tips | SMS | 3,842 | 148,200 | Completed |
| Lipa kwa Simu reminders | Voice | 8,264 | 322,400 | Completed |
| Mvua alert · Pwani | SMS | 1,206 | 47,000 | Failed |